This page describes how refund requests are handled for digital products, member areas and web applications offered by DA INFO.
Customers may submit a refund request within the guarantee period of the product purchased, counted from the date the payment was confirmed: 7 days for the Positions & Latch Guide and the Pumping & Return-to-Work Planner; 14 days for the Feeding & Routine Journal.
This policy applies to all digital products, online member areas and webapps sold and delivered by DA INFO.
Send your refund request by email to support@dainfogroup.com
Use the following format in the subject line:
Refund – Order #XXXX
To help us process your request promptly, please include:
Double-check that your order number and purchase email are correct to avoid any delays.
Once approved, refunds are returned to the original payment method used at the time of purchase.
Approved refunds are processed within up to 7 business days from the date of approval. Depending on your bank or payment provider, the time for funds to appear in your account may vary.
Any refund request submitted after the guarantee period of the product purchased has expired is not eligible, regardless of the reason.
Accidental purchases are handled through the same standard refund process and are subject to the same deadline.